SHIPPING POLICY – ALVENOR

Last updated: September 30, 2026

At Alvenor we work to deliver your order safely and on time, wherever you are.

1. Shipping areas

We currently ship worldwide. Some destinations may have restrictions due to customs or carrier availability. If your country does not appear at checkout, contact us at support@alvenor-health.com before ordering.

2. Free shipping

Shipping is free on all our packs.

3. Processing

Orders are processed within 1 to 3 business days. During periods of high demand, promotions, or holidays, processing may take a little longer.

4. Delivery times

After processing, delivery takes on average 7 to 12 business days.

Delivery times are estimates and not guaranteed. Alvenor is not responsible for delays caused by:

• Carriers
• Customs and import procedures
• Weather conditions
• Events beyond our control

5. Duties, taxes, and customs

Alvenor covers the import duties and taxes for your order. You will not have to pay any additional charges for this when receiving your package.

6. Delivery confirmation

Once the order appears as “Delivered” in the carrier's official system, the delivery obligation is considered fulfilled. Alvenor is not responsible for loss or theft occurring after delivery confirmation.

7. Incorrect address

The customer is responsible for providing a correct and complete address, including postal code and any information required for international shipments. We are not responsible for:

• Packages sent to incorrect addresses provided by the customer
• Orders lost due to address errors

Once an order enters processing, address changes are not guaranteed.

8. Lost packages or incidents

If a package is lost in transit (before being marked as delivered), we will open an investigation with the carrier. We may request:

• Identity confirmation
• Address verification
• Additional documentation

Any replacement or refund will be subject to the outcome of the investigation.

9. Tracking

A tracking number will be sent by email once your order ships. It may take up to 48 hours to become active in the carrier's system.

10. Partial shipments

Some orders may be shipped in multiple packages at no additional cost to you.

Questions about your shipment? Write to us at support@alvenor-health.com, Monday to Friday, 9:00 AM to 6:00 PM (US Eastern Time).