REFUND AND GUARANTEE POLICY – ALVENOR

Last updated: September 30, 2026

At Alvenor we trust that fermented black garlic with CoQ10 works when it is taken consistently. That is why we back your purchase with a 90-day satisfaction guarantee.

1. 90-day guarantee

You have 90 days from the delivery date of your order to request a refund. If during that time you don't see a difference in your dad, or the product simply isn't right for you, write to us and we will refund your money.

To help you faster, we ask for:

• Your order number
• A short explanation of the reason
• Having contacted our team within 90 days of delivery

This guarantee covers Alvenor Black Garlic + CoQ10. The “More Sundays” ebook is a free digital gift and has no separate refundable value.

2. Damaged or defective products

If your order arrives damaged or with a manufacturing defect, write to us and we will send you a replacement at no cost. To review your case we need:

• Your order number
• A clear photo or video showing the damage or defect

3. How to start your request

Write to us at 📧 support@alvenor-health.com including:

• Order number
• Reason for your request (90-day guarantee or damaged product)
• A photo or video of the damage, only if the product arrived damaged

If your case requires returning the product, we will send you instructions. Return shipments without prior authorization will not be accepted.

4. Refunds

Once your request is approved:

• The refund is issued to your original payment method
• It may take 5 to 10 business days to process, depending on your bank

If more than 15 business days have passed since approval and you don't see your refund, contact us.

Questions about your guarantee or your order? Write to us at support@alvenor-health.com, Monday to Friday, 9:00 AM to 6:00 PM (US Eastern Time).